Refund Policy

This Refund Policy applies to purchases of ZenDefend Ad Blocker from NOVATOPIA LABS LIMITED. It supplements the Terms of Service. Mandatory consumer rights under applicable law are not affected.

1. Cancelling a subscription

You may cancel a subscription at any time using the cancellation method shown in your account or by emailing [email protected]. Cancellation stops the next renewal. Access normally continues until the end of the paid period.

2. Refund eligibility

A first Monthly Subscription charge may be refunded when requested within 14 days of the charge. A first Yearly Subscription or Lifetime License purchase may be refunded when you request it within 30 days of the charge. A renewal charge may be eligible for a refund when requested within 7 days of the charge and before substantial use of the renewed period.

We may refuse a refund for abuse, repeated refund requests, license resale, or conduct that violates the Terms of Service, except where applicable law requires otherwise.

3. How to request a refund

Email [email protected] from the purchase email address. Include your order ID, purchase date, plan, and reason for the request. We may ask the payment provider that processed the transaction or another payment provider to verify or process the refund.

4. After approval

Once a refund is approved, the related subscription or license is cancelled and access is disabled within 24 hours. The refund is sent to the original payment method. The time it takes to appear depends on the payment provider and your financial institution.

5. Contact

NOVATOPIA LABS LIMITED
RM 1603, 16/F, TUNG NING BUILDING, NO.125-126 CONNAUGHT RD CENTRAL, SHEUNG WAN, HONG KONG
Email: [email protected]